Shipping made clearer
Your shipping questions, answered.
How often do you ship?
We ship from the USA to Jamaica 5X per week. This is shipping frequency, not a promise of five-day delivery. Check your portal or contact our team for your package status.
How do I register?
Create your account through the linked GXS registration page. Use the US address and customer code shown in your account for online purchases.
Can I shop without a bank card?
Yes. Request a Shop For Me quotation and arrange the agreed cash or bank-deposit payment before the order is placed.
Can I get a quote for 100 lb?
Yes. Send the product link, packed weight, dimensions and quantity. Rates for 1–50 lb match our published card. The table extends the same J$445-per-additional-pound pattern to 100 lb as estimates; confirm these before shipping.
Does the certificate remove all taxes?
No. The forwarding agent certificate concerns qualifying Florida sales-tax exemptions for exports. Jamaican customs assessments and other charges are separate.
Where can I collect?
Contact our Portmore or Spanish Town branch after receiving a ready-for-pickup notification. Confirm the collection branch before travelling.
Can I ship perfume, batteries or liquids?
Ask GXS before buying restricted, hazardous or special-handling items. Acceptance depends on the item and available shipping service.